FAQs

We're open Monday through Friday from 7 a.m. to 7 p.m., and Saturday and Sunday from 9 a.m. to 5 p.m. You can pick up or drop off anytime during these hours. To accommodate busy schedules, we also offer a late pick-up option until 10 p.m. for an additional $10 fee, making us a flexible choice for pet boarding in Studio City, CA.

To maintain a healthy environment, your dog must be current on Rabies, Distemper/Parvo, and Bordetella vaccinations. If the Bordetella vaccine is new or expired, we recommend a seven-day waiting period before visiting our dog grooming service in Studio City, CA, or daycare. We also request that all dogs be on a flea preventative.

The initial consultation lasts about 30 minutes to an hour at no charge. Our goal is to ensure our facility is the best fit for your dog’s needs, especially when compared to other options for pet boarding in Studio City, CA. Afterward, you’ll receive a detailed report card on all the fun your pup had!

Puppies may attend as soon as they have been spayed or neutered and have received their complete series of shots. Ensuring your pup is fully vaccinated helps us provide the safest dog grooming service in Studio City, CA, and daycare experience possible.

No appointment is needed for daycare! Just stop by during business hours, and we’ll have space for your pup to play. While we don't require notice for daycare, we do recommend booking in advance if you also need a dog grooming service in Studio City, CA, during their visit.

Yes, please call us to schedule. We require a one-night deposit and a card on file for all bookings. If you're looking for reliable pet boarding in Studio City, CA, and need to cancel, your deposit will be applied as a general credit to your account for future use.

Yes, dogs from the same family can stay together if they share the same size or energy level. At Sam’s Green Paw, we separate dogs during feeding for safety, but if your pets prefer to eat together, just let our staff know when checking them in for pet boarding in Studio City, CA.

Yes, we can administer basic, non-life-threatening medications, though we do not provide injections. This service is available to all our guests, whether they are here for the day or staying overnight for pet boarding in Studio City, CA.

Most dogs play hard and get significantly more exercise here than they do at home! Even with rest areas available in our playrooms, the high level of activity at our dog grooming service in Studio City, CA, and daycare facility often results in a very sleepy pup for a day or two.

Your dog has 24/7 access to fresh water at Sam’s Green Paw, but the spike in physical activity often increases their thirst. Much like humans after a workout or a visit to a dog grooming service in Studio City, CA, they may want to drink more than usual when they get home.

Yes, your dog is safe in daycare. Dogs may occasionally get minor scuffs during play, similar to children on a playground. They naturally use their mouths and paws and often wrestle with each other on the ground. Our staff closely supervise all playrooms, and all team members complete required training. Because of this supervision and training, injuries are rare.

If your pet needs medical attention during their stay, we will first try to reach you or your emergency contact. If we cannot get in touch and care is needed, we will take your pet to the nearest veterinarian. For urgent situations or after-hours care, we will go to the closest emergency veterinary clinic.

Yes, all daycare and boarding guests must wear a collar with a name tag at all times.

Yes, all dogs must be kept on a leash at all times when arriving and leaving.

If your dog shows signs of a contagious illness, such as coughing, sneezing, or a runny nose, please keep them home until your veterinarian confirms they are no longer contagious. We may request a veterinary note before admitting your dog. If your dog has health concerns or a weakened immune system, consult your veterinarian before boarding. Sam’s Green Paw is not responsible for illness during or after a stay.

Yes, we offer lunch service for dogs. Please bring your dog’s food in a labeled bag or container and let our staff know at drop off. We can also provide Canidae Chicken and Rice for an additional fee if preferred. Daycare dogs are fed in a separate kennel area at lunchtime. They are given rest time afterward before returning to play for proper digestion.

We recommend bringing your dog’s regular food from home since most dogs do best staying on their usual diet and are less likely to experience stomach upset. We can also provide Canidae Chicken and Rice at no extra cost if preferred. If your dog has allergies or special dietary needs, bringing their own food is best. Please pack food in pre-portioned, resealable bags or a sealed container to ensure we have enough for their stay. We have a refrigerator and microwave for special diets. For stays of five days or longer, you may want to increase food portions due to higher activity levels.

We provide comfortable bedding for all overnight guests. If you prefer, you may also bring your dog’s own bed or a favorite blanket from home.

It is normal for dogs to lose a small amount of weight while boarding. They are often more active and excited while playing with other dogs. This leads to more calories burned than at home. Some dogs may also eat less in a new environment, which can contribute to minor weight loss.

If you need to cancel your reservation, it’s as easy as a phone call or email to let us know. There is no penalty.